Privacy Policy
Your privacy matters to us. This policy explains how telornivexua collects, uses, and protects your personal information when you use our budget surplus management platform.
Information We Collect
telornivexua collects information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. We believe in transparency about what data we gather and why it's necessary for providing you with exceptional financial management services.
- Account Information: Your name, email address, phone number, and billing information when you create an account or make purchases
- Financial Data: Budget information, spending patterns, and financial goals you choose to share with our platform
- Usage Information: How you interact with our platform, including pages visited, features used, and time spent on different sections
- Device Information: Your IP address, browser type, operating system, and device identifiers for security and optimization purposes
- Communication Records: Records of your communications with our support team and feedback you provide
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Every piece of data serves a specific purpose in helping you manage your budget surplus more effectively.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service Delivery | Account info, financial data, usage patterns | Contract performance |
| Customer Support | Communication records, account details | Legitimate interest |
| Security & Fraud Prevention | Device info, usage patterns, account activity | Legitimate interest |
| Product Improvement | Aggregated usage data, feedback | Legitimate interest |
| Legal Compliance | All data types as required | Legal obligation |
Data Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific circumstances that are essential for our service delivery and legal compliance.
Service Providers
We work with trusted third-party service providers who help us deliver our platform. These include cloud hosting providers, payment processors, and analytics services. All providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with mergers, acquisitions, or asset sales, with prior notice to users
- Consent: When you explicitly agree to share information with specific third parties
- Safety & Security: To protect the rights, property, or safety of telornivexua, our users, or the public
Your Rights and Choices
Under Australian privacy law and international regulations, you have several rights regarding your personal information. We've made it easy to exercise these rights through your account settings or by contacting our privacy team.
- Access Right: Request a copy of all personal information we hold about you, provided within 30 days
- Correction Right: Update or correct any inaccurate or incomplete information in your profile
- Deletion Right: Request deletion of your personal information, subject to legal retention requirements
- Portability Right: Receive your data in a structured, machine-readable format for transfer to other services
- Objection Right: Object to processing of your information for marketing purposes or other specific uses
- Restriction Right: Request limitation of processing in certain circumstances
How to Exercise Your Rights
Most data management tasks can be completed through your account dashboard. For more complex requests or if you need assistance, contact our privacy team at info@telornivexua.com. We respond to all privacy requests within 30 days and may need to verify your identity before processing certain requests.
Data Security and Protection
Protecting your information is fundamental to everything we do. We employ multiple layers of security controls and regularly review our practices to ensure your data remains safe and secure.
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Strict employee access controls with multi-factor authentication and regular access reviews
- Infrastructure: Secure cloud infrastructure with regular security audits and penetration testing
- Monitoring: 24/7 security monitoring and automated threat detection systems
- Backup & Recovery: Regular encrypted backups with tested disaster recovery procedures
- Compliance: Regular compliance audits and adherence to industry security standards
While we implement robust security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and notify us immediately if you suspect any unauthorized access to your account.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Our retention practices are designed to balance your privacy rights with legitimate business and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Legal compliance, tax records |
| Financial Data | Duration of service + 7 years | Financial regulations compliance |
| Usage Analytics | 26 months | Product improvement |
| Support Communications | 3 years | Customer service quality |
| Security Logs | 12 months | Security monitoring |
International Data Transfers
telornivexua primarily operates within Australia, but we may transfer your information to other countries where our service providers are located. When we do transfer data internationally, we ensure appropriate safeguards are in place.
Transfer Safeguards
All international data transfers are protected by standard contractual clauses approved by relevant data protection authorities. We only work with providers who demonstrate adequate data protection standards and who are bound by strict data processing agreements.
If you're located outside Australia, your information may be processed in Australia or other countries where our infrastructure operates. By using our services, you acknowledge and consent to these transfers, which are necessary for providing our platform.
Children's Privacy
telornivexua is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately so we can delete such information.
Parents and guardians should supervise their children's online activities and help enforce this privacy policy by instructing children never to provide personal information through our platform without permission.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make significant changes, we'll notify you through your account email or by posting a notice on our platform.
- Minor updates will be posted with an updated effective date
- Significant changes will include 30 days advance notice via email
- Changes affecting your rights will require your explicit consent
- You can always find the current version of our privacy policy on this page
Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you may close your account or contact us to discuss your concerns.
Contact Our Privacy Team
Have questions about this privacy policy or how we handle your information? Our dedicated privacy team is here to help you understand your rights and address any concerns.
Mail: Charles Darwin University, Red Six, 6.1/13 Ellengowan Dr, NT 0815, Australia
Phone: +61747794824
Response Time: Within 48 hours for privacy inquiries